We only collect what we genuinely need. Here is exactly what we do with your data.
Creative Solace is registered in the Netherlands under KVK number 93777337. We are the data controller for the personal data described in this policy. Our contact address is hello@creativesolace.com.
We collect your name, email address, shipping address, and payment information. Payment is handled by Stripe. We do not store your card details. We use this data to process and ship your order, send you order confirmation and shipping updates, and handle any returns or queries.
We collect your name, email address, event type, preferred date, number of guests, and any message you choose to include. We use this to respond to your enquiry and, if a booking is confirmed, to manage your event.
We collect your email address to send you updates about new products, upcoming events, and workshop dates. You can unsubscribe at any time by clicking the unsubscribe link in any email.
We may collect basic analytics data (such as which pages are visited) to understand how our site is used. We do not use advertising trackers.
We share your data only with the services required to operate our business:
We do not sell your data. We do not share it with advertisers. All third-party providers operate under their own privacy policies and, where required by EU law, under data processing agreements with us.
As a resident of the EU or EEA, you have the following rights:
To exercise any of these rights, email us at hello@creativesolace.com. We will respond within one month.
Our website uses a session cookie required for the shopping cart to function. We do not use advertising or tracking cookies by default. You can manage cookie preferences using the cookie settings in our website footer.
Our website is hosted on Cloudflare Pages with HTTPS encryption. Payments are processed over secure Stripe infrastructure. No method of transmission over the internet is 100% secure. If you have concerns about a specific data interaction, contact us at hello@creativesolace.com.
We may update this policy from time to time. The updated version will always be posted on this page with a revised date at the top.
For any privacy questions or requests, contact us at hello@creativesolace.com.
If you believe we have handled your data incorrectly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.